Last updated: January 1, 2024 | Effective: January 1, 2024
At SoftTechBD, we are committed to providing high-quality digital services. Due to the nature of our work as a digital services company, our refund policy differs from that of physical product retailers. Please read this policy carefully before purchasing any of our services.
1. Nature of Our Services
SoftTechBD provides digital and IT services including, but not limited to:
- Web development and design
- Mobile application development
- Digital marketing and SEO
- Content writing and copywriting
- Blog creation and management
- Kindle publishing services
- Domain registration and web hosting
As these are digital services that involve significant investment of time, expertise, and resources, all sales are generally considered final once work has commenced.
2. Refund Eligibility
2.1 Eligible for Refund
You may be eligible for a refund under the following circumstances:
- Service Not Delivered: We have failed to begin or deliver any agreed-upon service within the timeline specified in your agreement, and no mutual extension has been agreed upon.
- Duplicate Payment: You have been charged more than once for the same service due to a payment processing error.
- Cancellation Before Work Begins: You request a cancellation before any work has commenced on your project. Refunds in this case are subject to a processing fee.
- Service Substantially Not as Described: The delivered service is materially different from what was agreed upon in the written service agreement, and we are unable to remedy the discrepancy within a reasonable timeframe.
2.2 Not Eligible for Refund
Refunds will not be issued under the following circumstances:
- Work has already been completed and delivered to the agreed specifications
- You change your mind after work has commenced
- Delays caused by your failure to provide required information, feedback, or approvals
- You are dissatisfied with creative decisions that were approved during the project
- Third-party costs (e.g., domain registration, hosting fees, advertising spend) already incurred on your behalf
- Services purchased on a subscription or recurring basis beyond the current billing period
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at hello@softtechbd.com within 14 days of the issue arising.
- Include your name, order/project reference number, the reason for your refund request, and any supporting documentation.
- Our team will review your request and respond within 5 business days.
- If approved, refunds will be processed within 10 business days to your original payment method.
4. Partial Refunds
In cases where work has partially commenced, we may offer a partial refund corresponding to the portion of work not yet completed. The amount of any partial refund will be determined at our sole discretion, taking into account the resources already invested and the stage of completion.
5. Subscription Services
For subscription-based services (e.g., monthly retainer agreements, hosting plans):
- You may cancel your subscription at any time by contacting us.
- Cancellations will take effect at the end of the current billing period.
- No refunds will be issued for the current billing period unless exceptional circumstances apply.
- You will retain access to the service until the end of the paid period.
6. Dispute Resolution
If you are unsatisfied with our decision regarding a refund request, you may escalate the matter to:
- Email: hello@softtechbd.com
- For UK-based customers: Citizens Advice or the relevant trading standards authority.
- For Bangladesh-based customers: relevant consumer protection authorities.
7. Changes to This Policy
We reserve the right to update this Returns and Refunds Policy at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.
8. Contact Us
If you have questions about this policy, please contact us:
- Email: hello@softtechbd.com
- Corporate Email: softtechcorpltd@gmail.com
- UK Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
- Bangladesh Office: House # J-36, Road # N-11, Eastern Housing, Pallabi, Dhaka 1216