Last updated: January 1, 2024 | Effective: January 1, 2024
This Privacy Policy describes how SoftTechBD ("we," "us," or "our") collects, uses, and shares information about you when you use our services, visit our website at softtechbd.com, or contact us for support.
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Fill out a contact or quotation form on our website
- Send us an email or message
- Enter into a service agreement with us
- Communicate with us via social media
The types of information we may collect include your name, email address, phone number, company name, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referral URLs and search terms
- Operating system and device identifiers
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your comments, questions, and requests
- Send you technical notices, updates, and support messages
- Process transactions and send related information
- Send promotional communications (you may opt out at any time)
- Monitor and analyze trends, usage, and activities on our website
- Comply with legal obligations
3. Sharing of Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., payment processors, hosting providers, analytics platforms).
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
5. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use the following types of cookies:
- Essential Cookies: Required for the operation of our website.
- Analytics Cookies: Allow us to analyze how our website is used.
- Preference Cookies: Enable the website to remember your preferences.
6. Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data we hold.
- Correction: Request correction of inaccurate personal data.
- Deletion: Request deletion of your personal data.
- Objection: Object to our processing of your personal data.
- Portability: Request transfer of your personal data in a structured format.
To exercise any of these rights, please contact us at hello@softtechbd.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: hello@softtechbd.com
- UK Office: SOFTTECH CORP LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
- Bangladesh Office: SOFTTECHBD, House # J-36, Road # N-11, Eastern Housing, Pallabi, Dhaka 1216