Frequently Asked Questions (FAQs)

General FAQs

How long have you been in business?

We have been in business since 2010. We try our best to tailor to everyone’s needs.

Where is your server located?

Our server is located at USA & UK.

What payment methods are acceptable?

We accept Cash Payment, Bank Payment, Bkash Payment, Card Payment, DBBL Mobile Banking Payment & Paypal Payment. For more details please check our payment option page.

Do I have access to the tech support center 24 hours 7 days a week?

Yes, our technical support center is open 24 hours a day and 7 days a week to provide our customers service, around the clock. You can receive Phone, Live Chat, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution.

Web Development FAQs

What do your websites cost?

The short answer: Our prices depend on so many factors, it’s impossible to say in one sentence. Avoid any web developer who can answer this question without a long talk.

The long answer: To get a better idea of the cost of what you want to build, give us a quick phone call. We’ll ask you a few questions about the nature of the site, what sort of interactivity the site will have, your graphic design needs, etc. Then we’ll be able to give you a ballpark figure. If you’re still interested, we’ll come to your place of business and come up with a firm quote.

If you talk to a web developer who gives you an instant quote, run away! Imagine telling someone you want a car and having them immediately giving you a price for that car. Any fair and honest car salesperson would want to know the make, model and engine type of the car you’re looking to purchase, right? The same goes for building web sites. Depending on the features you want for your web site, the cost can be anywhere from a few thousand taka to a few million.

Another company build a web site for only 1,000 taka. Why shouldn’t we use them?

We’ve seen those ads on the side of the road, too. Be wary of anyone who says they’ll build you a web site or sell you a car for 1,000 taka. There’s a possibility they’ll take your money and run. What’s more likely is that they’ll take your money and then build your site with a template. They may have a lot of templates to choose from, but they’ll all be rather generic. They’ll ask you for five pages of text and then slap it into a template and that’s it. You can’t have custom graphic design; you can’t have any interactivity; your site won’t be optimized for search engines and it will look like a 1,000 taka site.

Remember, a consultation with SoftTechBD Design is always free and we just might be able to prevent you from wasting a thousand bucks.

Web Hosting FAQs

What is web hosting?

Web hosting is a service that allows you to build your own online presence (website). It is also known as website hosting or shared hosting.

You may have a web designer who has built a website for you which is now ready to be published and therefore need a hosting service so that the website can be published and be available to the world.

You can also design your own website using the tools that come included in the service. (Website builder & 100´s of popular applications that you can install in just a click.)

When anyone types in www.yourdomainname.com, the published website will display.

What type of hosting do I need?

If you have been asked by your web designer that you need a hosting service you have come to the right place.

SoftTechBD offers shared web hosting, reseller, vps hosting and dedicated server hosting.

Most people will need just a shared hosting package. It is the most basic and it is suitable for most websites.

If you ever outgrow the service you can always upgrade to a higher plan or go for a reseller, vps or dedicated hosting.

Who needs web hosting?

Anyone that needs a website and wants to make it public on the internet.

The service is required by small businesses, web designers, developers, agencies and people looking to set up a hobby site.

It can be used to host a website, applications, ecommerce website, blog and much more.

It is often used to put up photo galleries and portfolios. Even special events such as weddings.

Should I choose Windows or Linux hosting?

Just because you are using Windows or Mac, it does not mean that your website hosting needs to be the same. The system that your host runs on its servers has nothing to do with the system you are running locally on eg your pc.

Linux is the most popular web server operating system. It has all the features that web designers are after.

Unless your website needs a specific windows application you will need a linux hosting plan, which is what we have on this page.

How secure is SoftTechBD's web hosting?

We take security very seriously.

All our servers are located in a state-of-the-art datacentre in USA & UK.

The datacentre is protected by CCTV and secure perimeter fencing.

There is strict access controls to the servers and expert staff available on site 24/7/365.

The facility has redundant power supplies and numerous data providers to ensure maximum uptime.

What applications can I install?

Installing web applications can be done in minutes and it’s easy.

You can create a blog, sell online with an e-commerce website, setup a forum, upload your own pictures to a gallery, set up a wiki, use a content management system, analytics tool, invoicing system, or social network in a few clicks.

Our hosting solution is compatible with thousands of applications because we support MySQL and PHP.

Do you offer unlimited hosting?

Yes we do. We offer unlimited space, bandwidth, email accounts and MySQL databases on the Enterprise plan.

On this plan you can host more than one website and It is super fast.

Do I get professional email accounts?

Yes, you can create personalized email accounts using your domain.

In the all packages you can set up unlimited email accounts.

You also get webmail apps so that you can check your email from smartphone or any internet connected device.

Can I change my hosting package if required?

Yes. You can upgrade or downgrade your service at any time by payment.

Can you move my website from my existing hosting provider?

If you already have a hosting service with another provider and are looking to move to a new hosting company, we can help.

Switching hosts has never been easier. We can do it all for you.

We will just need your existing access details so that we can transfer over the files.

I have a domain name with another company. How do I point it to SoftTechBD?

You would just need to update the name servers of your domain names.

How quickly will my hosting service be active?

Your account will be activated within one hour after order & will be sent your hosting deatils by email immediately.

Do you offer a money back guarantee?

We are confident that you will love our services especially our server uptime, speed & phone support.

Whenever you have a question or have an issue that you need help with our technicians can help you instantly. Just give us a call.

However If you are unsatisfied with our service we offer a full 30 days money back guarantee.

Do you offer a money back guarantee?

We are confident that you will love our services especially our server uptime, speed & phone support.

Whenever you have a question or have an issue that you need help with our technicians can help you instantly. Just give us a call.

However If you are unsatisfied with our service we offer a full 30 days money back guarantee.

Reseller Hosting FAQs

What are the advantages of a Reseller Plan?

If you wanted to offer hosting to your customers it wouldn’t be very practical to do this through a shared hosting plan because you would need to give them access to your main cPanel. The beauty of Reseller Hosting is that you can create your own plans & pricing under your own brand. You can also offer your customers a control panel so that they can manage their own hosting service themselves. That will free up your time as they can manage the basic aspects of their service such as email accounts etc.

Is it difficult to use reseller hosting?

Our reseller platform is very easy to use. You get a reseller control panel called WHM where you can manage all aspects of your customers hosting plans, branding etc. We offer video tutorials that explain the whole process in detail.

Are your servers reliable?

Yes. We use high end Dell servers with RAID10, Dual Processors, SAS HDDs, Dual NICs, Dual Power Supplies. The servers are located in USA & UK with onsite 24×7 support.

The facility offers complete redundancy in protected power, HVAC, fire suppression, network connectivity and on-site manned security.

VPS FAQs

What is a VPS?

A Virtual Private Server (VPS) is a type of hosting account where the data is stored across various servers instead of storing the data on one physical server as with traditional virtual server.

These servers can all share their resources such as processing power, RAM memory & disk space.

With our cheap VPS hosting packages, you will enjoy maximum performance and easy administration tools to help you make the most of your virtual server.

Our VPS servers are based in the USA, UK & Canada.

What can I use the server for?

In a word; anything.

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